How Internal Transparency Can Transform External Experience
You know that customer service is the key to success. Other than constantly shadowing each member of your team, though, you may be stumped for how to guarantee that each individual with whom your business interacts walks away with a glowing experience. Fortunately, though, there is a very practical thing you can do to improve customer service: cultivate transparency.
How, exactly, does transparency within your team shape what comes out of your team? First, remember that a customer decides to do business with you because he or she trusts your brand. If, then, the staff with whom he or she interacts does not mirror that trust, the experience is likely to be poor.
To establish and safeguard trust in your team, make it a regular part of your in-house communication to share what is happening in your company. Work to keep your employees looped in on the business’s growth and changes so that when they interact with your customers—as well as your vendors and prospective employees—they will do so with confidence that they are informed and confidence in your brand.
Furthermore, by cultivating a transparent company culture, you personalize the work for your employees. They know for which goals they are working and how their efforts play into the bigger picture. Consequently, when they interact with customers, they will be able to similarly personalize the consumer’s experience with your business. In other words, you empower them to interact with the customer as a person, not a profit margin.
If you are hoping to talk with an expert about how to create the most transparent, healthiest company culture, contact Mike Stromsoe’s Unstoppable Profit Producer Program. Our premier wealth creation program can help you work less, earn more, and enjoy life! So you can be the best leader and grow your best team, call us today!
Stop Getting Backlogged With Emails
Email has transformed business, and the majority of us are grateful. Gone are the days of problematic fax machines or the need to drive across town—or fly across the country—to get a contract executed. Email has made communication easier.
The problem for many of us, though, is that our sheer email volume makes it difficult to keep up, leaving us with overflowing inboxes. Here are a few tips to help you get yours under control.
- Commit: Since your inbox is already backlogged, it will take some time to get it back to 0. Set aside a day to do just that. It will be time consuming, but once you have your inbox cleared out entirely you will be able to stay organized moving forward.
- Unsubscribe: Look, you barely got to that email from your manager yesterday. There is no way you are going to have time to look over that newsletter of recipes or health tips. Unsubscribe from all of your non-work related emails and save yourself the trouble of having to navigate those unimportant emails.
- File: If you walked into an office without a filing system, you would be appalled. Why, then, do we think it is okay to leave our inboxes unorganized. Implement a filing system in your inbox to help you prioritize the most pressing matters while keeping others where they will not be forgotten.
- Archive: To prevent inbox backlog, archive all messages that either do not need a response or do not need to stay immediately top of mind for you. You can also relocate archived emails by searching if you need them, and this system will help you keep your inbox clutter-free.
Managing your inbox is just one step on the road to success. To get the full roadmap, contact Mike Stromsoe’s Unstoppable Profit Producer Program. Our premier wealth creation program helps you work less, earn more, and enjoy life!
Your Posture Can Propel Your Success
If you review your own personal experience, it will likely not take you long to be convinced of the power of body language. You have seen how crossed arms can block you out, while leaning in can engage you. Body language does not just count in your personal life, though. Here are a few body language mistakes to avoid and postures to assume to propel your career forward.
- Stop Slouching: Slouching can damage you in two ways. First, slouching makes you appear disrespectful as it appears you are not fully engaged in the present conversation or project. Secondly, because our brains equate power with how much space people take up, slouching can shrink your power.
- Try Turning: If you are engaged in a conversation and want to let the others involved know, turn your body towards them. This shows that you are both engaged and trusting of the others involved, welcoming a deeper dialogue.
- Fight Fidgeting: Any small, repetitive motions can imply that you are either uncomfortable or distracted. Either way, people will assume you are not fully involved in the conversation at hand when you fidget. Particularly, stay away from fixing your hair, biting your nails, and other behaviors that can make you seem like you are more concerned with the way you look than the way you work.
- Engage Eye Contact: Practice maintaining the right amount of eye contact. Too little makes you seem disengaged, while too much can be aggressive. Note how you are in casual conversation with close friends, and work to replicate that in the workplace.
To learn more about how your body language can help you be successful, contact Mike Stromsoe’s Unstoppable Profit Producer Program. We can offer guidance, helping you perfect your professional posture. We also offer a premier wealth creation program that can help you work less, earn more, and enjoy life!
Long-term success is the goal of all entrepreneurs, and all successful entrepreneurs share similar habits.
Being an entrepreneur isn’t a job title, it’s a way of life that few have come to master. Starting a new business is a long-term process with many tough challenges—one of which is actually keeping the business alive for its long-term success. Passion and vision are necessary, but they are not enough to really change the world. The best entrepreneurs who achieve long-term success had the following habits in common. Put them into practice to achieve success in your business.
- Never give up, never surrender!
Many successful entrepreneurs will tell you that they faced a lot of setbacks and pivoted many times, down to their last dollar. But they never gave up, and they kept moving forward. Many investors look for that determination in every new founder.
- Proactively replace current offerings.
When the cash flow starts coming in, it’s easy to stay complacent and only react when competitors start showing up and taking a part of that flow. Steve Jobs, arguably the best entrepreneur of the 21st century (so far), was quick to make his own best-selling products obsolete every few years. It’s a challenging but winning strategy.
- They work harder and longer than most.
They not only work harder and longer, they actually relish the fact they do. They get way more done than anyone else in their field, and this is why they succeed. They have extreme focus on selected critical elements and have extreme depth of knowledge on their key subjects.
Being an entrepreneur is no easy task, and is definitely not for the light-hearted. It takes guts, intuition, passion, a bit of luck, and real determination. It’s time to figure out how you can start earning more, working less, and enjoying life! Contact Mike Stromsoe’s Unstoppable Profit Producer Program to do just that!
There is nothing more critically important to your business than the team you share the workspace with every single day!
Your team is your greatest expense. It’s also your greatest opportunity for return on investment (ROI). No one makes more of a difference, or detriment, than your people. That’s why you must, while giving them their space, keep tabs on them to make sure they’re actually doing their jobs and helping your company be the best that it can possibly be.
Hiring a Potential Candidate
Use a hiring system that evaluates the prospect before you have to get involved. Only after the employee candidates qualify for the interview based on their actions should you invest any time at all. You should require a minimum of two interviews before you decide on any potential employee, plus some sort of aptitude test to see if they have an idea of what they’ll be doing should they be hired.
You should also introduce a “learning period” once they start. It’s usually 30-90 days, during which they will show if they are the one you’re looking for or not. You do not have to wait until the learning period is over; if they’re not a fit, they have to go! You’ll likely know if they’re the right fit in the first 30 days.
Evaluating Your Team
Each team member should complete their self-evaluation and follow the SKIM accountability. By having them complete their own self-evaluation, you are showing them that you entrust them with this big responsibility. SKIM accountability includes:
- Making it Happen
Your team should be exactly that: your team. It’s time to figure out how you can start earning more, working less, and enjoying life! Contact Mike Stromsoe’s Unstoppable Profit Producer Program to do just that!
Business meetings are meant to bring people together to make the decisions that may determine the future of your company.
Business meetings are supposed to serve as a time for collaboration for the betterment of your business. They aim to bring people together through the process of brainstorming. But too often we find ourselves sitting in the conference room with no true progress or off on some inexplicable tangent. Follow these 3 tips on how you can keep business meetings engaging, relevant, valuable, and helpful in bringing the team together.
- Make a Great First Impression
The tone of the meeting is going to be set within the first few minutes, so it’s up to you to make it exciting. If you don’t have the momentum going, your employees are going to lose interest and it’s going to be just another monotonous meeting that drags on and on . . . and on. The opening remark should be an exciting short story or important question on everyone’s mind.
- Participation Station
If there is zero participation, the meeting will quickly become boring. Once someone speaks up, additional engagement is sure to follow and your team is likely to keep that engagement throughout the meeting. Encourage participation by asking questions directly to individual team members.
- Ask Everyone to Write Down a Goal
Each individual walking into the conference room should come in with a goal or question written down. One of the negatives in respect to meetings is that not every question or goal gets the attention it deserves, thus, losing interest from those individuals. If everyone writes down one goal or question they want dealt with at the end of the day, it will help improve the meeting as the necessary questions are raised and answered.
Meetings are an important aspect of improving business because employees are able to speak their opinions and share their views from the trenches. Contact Mike Stromsoe’s Unstoppable Profit Producer Program to grow your business, create financial security, and have more freedom so you can live life on your own terms!
The most successful people in the world, personally and professionally, seem always to be striving to reach the next level! You can too!
Focus always seems to be on the destination, meaning that you have to study your goals each and every day. By checking your goals every day, you force your brain to think of different ways to achieve that purpose. Jim Rohn said, “There’s no telling what you can do when you get inspired by [your goals]. There’s no telling what you can do when you believe in them. There’s no telling what will happen when you act upon them.” You can help you improve yourself by having higher standards in life and always pushing yourself.
Winston Churchill famously said, “The war was not won with the plan, it was won with the planning.” Most stellar results, whether in business or in life, are 90 percent preparation and 10 percent execution. When you are in the middle of pursuing your goals, you’ll face tough times and opposition. You’re going to want to quit because once you quit it’ll be the end of your problems and you can get back to watching TV. Well, no one has ever succeeded by simply watching TV! If you don’t suffer during the process, you will not reach the end goal – and success.
A Greek sculptor in 500 B.C. was once hired to create the statues for the very front of a building in Athens. The sculptor went off to carve the marble and took longer than the city fathers would have liked. The reason was that he made sure the backs of the statues were as beautiful as their fronts. When told that no one would ever see the backs and asked why he had done this, he replied simply with, “The Gods can see it, and I know it’s there.”
In the end, building or creating something has less to do with your end product and more to do with the integrity of your input. Don’t stop pushing yourself to be better, and your life will be filled with the great results!
It’s time to figure out how you can start earning more, working less, and enjoying life! Contact Mike Stromsoe’s Unstoppable Profit Producer Program to do just that!
Being a good salesperson has benefits that go beyond just selling at the office.
Even if your job title isn’t salesperson, it’s imperative that you polish up on your skills and become a better communicator to win at not only business, but at life as well. Whether you run your own company or are currently employed at one, there is a good chance that at some point during the day you’re going to have to do some sales related work. We all do some kind of sales, regardless of job title. Here are three good techniques you should use to become a better salesperson and close that deal.
- Always lead with questions
Leading with questions is a great way to start the conversation because of two things. For one, it will show you have some humility. This will always serve you in a positive way. Two, you’ll receive information that you normally would not have been able to get. To get these questions, do some research a few days before your meeting.
- Be a Master Problem Solver
The best salespeople don’t look at sales as actual sales, they look at it as an opportunity to solve a problem. Look for ways in which the company can improve, and reroute more of your time and energy to solving this problem.
- Change Your Sales Perception
There are many people who don’t understand the concept of what being a salesperson really means. To be a sales person you must first view this profession as a chance to help people and solve problems. It’s quite difficult to succeed in anything if you think the job is the worst!
Being a master salesperson is the best way to succeed in your business. It’s the way you convince people to go with your brand, rather than the competitors. It’s time to figure out how you can start earning more, working less, and enjoying life! Contact Mike Stromsoe’s Unstoppable Profit Producer Program to do just that!
Know how your company can have successful meetings, rather than big time-wasters.
21st-century workers have developed a love-hate relationship with meetings. On one hand, meetings are a great opportunity to pull the team together and solve some issues that have been going around the office. On the other hand, however, many meetings tend to veer off topic and before you know it you’re talking about how amazing “Star Wars: The Force Awakens” was, when the original topic had something to do with sales. Keep your meetings on track with these three secrets to having successful and productive meetings.
- Send the Agenda Prior to the Meeting
Every meeting needs to have a purpose, a stated objective that must be met within the time scheduled for that meeting. Sending a schedule 24 hours before the meeting is a great way to get everyone on board with that you’re trying to accomplish, so when they show up all things Star Wars won’t come up.
- Make the Meeting Exclusive
Some meetings do not require the entire team to attend. People in small settings tend to know this is a small meeting where they should concentrate on the topic at hand. Bringing everyone in and having everyone shouting their opinions is how Jar Jar Binks arguments get started. Only invite the team members who are necessary to accomplish the goal.
- Sideline Off-Topic Conversations
As stated earlier, each meeting has to have a specific purpose. All discussions that seem like they have the potential to derail the meeting (e.g. someone saying “I think Episode II is the best of the seven.”) must quickly be dealt with. Suggest that that conversation is more appropriate for another time. By sidelining tangents, you keep everyone focused on the current mission.
Contact Mike Stromsoe’s Unstoppable Profit Producer Program to grow your business, create financial security and have more freedom, so you can live life on your own terms!
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