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Motivate Your Team And Have Some Fun!

Life can be hard. It can throw some defeating blows. It’s said that “the difference between stumbling blocks and stepping stones is how you use them.” And I know that the amazing people that we’ve hired in our agency – the ultra achievers in this world – tend to see life as a glass half full. We’ve hired into our agencies the people who enjoy life more than others. Because of the joy that these people bring, we as leaders need to bring the joy their way as well!

How can we bring the joy to our team members? We have developed strategies, tactics, and things that you can implement starting right now. These strategies motivate your team members and allow them to have more fun while growing your business!

SOME OF THE FUN

The most important consideration when planning all of the fun is to take into account the personality of your team. What do they think is fun? In our agency we use things like wonderful cards, lifesavers candies, the Golden Banana Award Appreciation Day, balloon day, all-day breaks, magazine subscriptions, fake cookie days, crazy hat day, crazy sock day, even crazy apron day! We’re here in California, how about a winery tour? A day on the lake would be fun too.

One time we even brought masseuses into our office for secret massage day! Just make sure that everyone is okay with getting a massage. The last thing you want to do is have this amazing experience (to you) that makes an employee uncomfortable. When you get to know your team, you’ll get the ideas of what will make them so happy.

 

BE SPONTANEOUS

Most companies plan some kind of outing, get-together, or other fun activity. But have you ever thought about being spontaneous about it? Surprising your team can elevate the experience. With our massage day that we had, I announced on a Friday “hey team, you guys are really killing it this month! You rock! We’re proud of you. We’re grateful for you. Tomorrow we’ve got our masseuse Suzie coming into the office. She’s going to be in the conference room for 5 hours so everyone can have a relaxing massage.” Make sure that you tell them that you are grateful for them. Because I know you are!

 

MAKE EVERYDAY WORK FUN

Is there a phrase that you want everyone to say when they’re on the phone with a customer? Make it a BINGO game! We’ve also done everyday fun like putting cartoons or fun stuff above the water cooler so there’s positivity and fun to talk about every day. The smiley face is our trademark, and those smileys are everywhere in the office. People truly want to have fun every day. And a smile can make your attitude instantly positive. In 2012, psychologist Dr. Richard Wiseman studied smiling, with tens of thousands of participants. “The study found even in the most stressful situations, forcing a smile helped alleviate the symptoms of stress and, as a result, increased happiness.” You can watch a quick video from Dr. Wiseman here.

ONE OF THE MOST FUN DAYS

We’ve experimented with a ton of fun – everything from scavenger hunts, dollar bill hunts, foam darts, bowling in the halls. My friends, the sky’s the limit. I remember a silly string day that was one of the most fun days we’ve ever had. I brought in silly string on a Friday, and we were doing silly string around the cubicles and the rest of the office. A client came in and sat at a desk with one of my team members. My Customer Service Representative said “watch this, I’m going to get Mike!” Of course, the client knew my name because they had seen it in newsletters, and all of our communication. She hit me with the silly string and the client, the team member, and of course I had a huge laugh. The client never forgot that moment of fun in our agency either. Be a place that people want to work. And people love to have fun!

My friends, change the paradigm so that you are a culture that everyone wants to be a part of. You’ll attract the best of the best, and those awesome employees will tell their high-achieving friends. It’s just one of the many strategies that we teach as part of our UPP Platinum Coaching Programs. We want you to grow your business, create wealth, and have more freedom to live life on your own terms!

Do you want to get 3 days of tips, tricks, and networking with the best of the best in Independent Insurance?

Registration for our BeUnstoppable Bootcamp 2021 is open, and Early Bird pricing is closing quickly.

Snag your tickets today here: http://beunstoppablebootcamp.com and we’ll see you there!

My name is Mike Stromsoe, I'm widely recognized as the leading author, speaker and coach for the independent insurance agency industry. You can find me at www.unstoppableprofitproducer.com.

If you're interested in attending a virtual or live event please visit www.uppfaststart.com or www.beunstopablebootcamp.com. I want to share with you some of my best money making strategies, proven over 35 years of research, in our industry to help you grow your business, create wealth so you can have more freedom to live life on your terms!

Learn more:

Podcast: http://unstoppableprofitpodcast.com/

Coaching: http://unstoppableprofitproducer.com/

Live Event: http://www.beunstoppablebootcamp.com/

Virtual Training: http://uppfaststart.com/

Employment Agreements And Your Offer

Let's dive back into the first P, our favorite P, we affectionately call the People. You've got to have excellent people on your team working within world-class processes and systems and then you just simply promote the heck out of it! People, and the best (not best available) people, are absolutely crucial to the success of your business.

Part of getting those rockstars on your team is the way that you recruit, and then ultimately offer one of those coveted jobs in your organization. You’ve found your rockstar, put them through the interview process like we talked about a few weeks ago, and decided that they are the perfect fit for your agency. That means an offer.

THE C WORD

In my book, The Unstoppable Profit Producer, we talk about three components to the offer. One of these is an iron-clad employment contract. And guess what, my friends? You’ve likely heard from me multiple times that if we want things to change, we have to change. Better said? We GET to change. Back in the day, we used to call them employment contracts. My HR consultant virtually slapped me and said “don’t ever say that C word again. It’s an AGREEMENT.” So now I recommend that your employment agreement be one of the key components to your offer. Take that C word out of your vocabulary too.

THE AGREEMENT

Your agreement has one major goal: to outline exactly the expectations for your next excellent team member as they become part of your high performing team. You want high performing people, you’ve got to let them know how they can do that. Our agreement lays out about 27 different expectations that they are expected to uphold throughout their employment with our agency. And even better? We’ve created this, we’ve designed it, and we provide it to any of our coaching members free of charge. Obviously, you need to run this by your local attorney in your state to be sure that it complies with local and state laws, but it really puts out the expectations and it shows it right there in writing exactly what we expect as a member of our team.

WHO LIKES TO BE MANAGED?

At the end of the day, who really likes to be managed? It’s a term that has been used in business for many, many years: a manager here, a manager there, but who truly loves to be managed? I don’t. And neither does anybody else. At the end of the day, though, people are silently waiting to be led.

“Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things they never thought they could do.” – Steve Jobs

Lead them, share with them the expectations, put it down in writing. Point out the minimum expectations within your organization. Here’s the employment agreement, here’s the offer sheet, the compensation model, and the conditional offer. This is where we’re going, and please let us know if there’s any questions.

Friends, it’s truly that simple. Bring them on, and onboard them. We have many other segments we’re going to be sharing about our onboarding systems and many, many other strategies that we employ to drive that revenue and profit growth so you and I can have more freedom.

Want to get a TON of great ideas on how to recruit, hire, train and KEEP the best (not the best available) team members?

You’ll get that and so much more at our BE UNSTOPPABLE BOOT CAMP 2021. Tickets are going fast, and you won’t want to miss out. It will be full of networking with the absolute rockstars of the Independent Insurance business, inspiring speakers, and fun in sunny San Diego!

Snag your tickets today here: http://beunstoppablebootcamp.com and we’ll see you there!

My name is Mike Stromsoe, I'm widely recognized as the leading author, speaker and coach for the independent insurance agency industry. You can find me at www.unstoppableprofitproducer.com.

If you're interested in attending a virtual or live event please visit www.uppfaststart.com or www.beunstopablebootcamp.com. I want to share with you some of my best money making strategies, proven over 35 years of research, in our industry to help you grow your business, create wealth so you can have more freedom to live life on your terms!

Learn more:

Podcast: http://unstoppableprofitpodcast.com/

Coaching: http://unstoppableprofitproducer.com/

Live Event: http://www.beunstoppablebootcamp.com/

Virtual Training: http://uppfaststart.com/

Crystallize Your Compensation

 

MAKE A MILLION TUESDAY EPISODE 6: CRYSTALLIZE YOUR COMPENSATION

The number one challenge the Independent Insurance Agency owners I talk to are having? People. Finding them, keeping them, and getting them to absolutely love working for you. And a great team is the first “P” for a reason – it’s crucial to have the right people to be great team members that are going to help push your business forward. And the right people are the BEST, not the BEST AVAILABLE.

COMPENSATION IS CRUCIAL

Compensation is one of the many pieces of the hiring puzzle, and although the absolute best people come to your agency because they want to be a part of something, ultimately people want to be compensated fairly for the work that they do. And we need to be sure that the compensation package meets the needs of both the agency and the prospective employee.

TWO TYPES OF EMPLOYEES

There’s two sides to the compensation puzzle: Sales and Service. Your sales compensation is the folks that are doing 80-90% of their work with new customers. Naturally, the Sales team will want to be incentivized for outstanding performance, so their compensation will typically be a base salary plus commission on what they sell.

The other group, the Service team, is anyone who is crucial to the existing customer base. The existing customer, as you know, is so vitally important that you also need this team to be firing on all cylinders and continue to be the best. Most of the time, this team is either hourly or salaried. But we put this team as Base plus Scorecard. This scorecard compensation ensures that the best team members can continue to improve.

KNOW THE SCORE

Those best (not best available) team members are going to be focused on continuous improvement. And without knowing the score, you can’t get better. And these team members are going to want to know the score and want to fix it when it’s less than perfect. Our scorecards are reviewed in a monthly huddle with the leadership team, which gives them a chance to refresh ideas and be energized to make a difference in the agency.

 

The compensation package, and how it’s presented to the prospective employee, could be the difference maker, and in this climate we want to secure every single thing that sets your agency apart and get the best!

 

Want to get a TON of great ideas on how to recruit, hire, train and KEEP the best (not the best available) team members? You’ll get that and so much more at our BE UNSTOPPABLE BOOT CAMP 2021. Tickets are going fast, and you won’t want to miss out. It will be full of networking with the absolute rockstars of the Independent Insurance business, inspiring speakers, and fun in sunny San Diego!

Snag your tickets today here: http://beunstoppablebootcamp.com and we’ll see you there!

Your Team In The New Virtual Reality While Giving Back (Episode 1)

After “Zasterminding” with top agency entrepreneurs all of last week, we ended our time Saturday night with a collaboration of how we all should not just ”go through this adversity” but “grow through this adversity”.

This includes leading our team to effectively prosper in a remote setting while helping our customers survive and thrive through these unprecedented times.

In this Zebinar, Mike and over 50 other independent agency entrepreneurs collaborate to help lead our agency teams with certainty, clarity and simplicity.

 

Resources:

Link for SBA assistance. It’s still too early to know exactly if the “senate leak” senario from March 22 attached will become reality:

https://disasterloan.sba.gov/ela

Brochure on SBA assistance:

https://www.dropbox.com/s/jcw2iw9vk2hcq9y/COVID%2019%20-%20Rev6.pdf?dl=0

Department of Labor (DOL) announced that the effective date of the leaves available through the Families First Coronavirus Response Act (FFCRA) will be April 1, 2020:

Families First Coronavirus Response Act (FFCRA) Deadline changed to 04-01-2020

Webinar with Don Phin March 23,2020. Lot of great info for employers…. ok to share:

http://www.workcompprofessionals.com/covid-19-information-employers-need-to-know/

Our proprietary HR system. We possess unlimited licenses that we distribute. For anyo0jne that sees this that TRULY needs this tool, I open to providing at no cost.  Email me at [email protected]

www.thinkhr.com

Chat Log from the meeting:

CHAT – Your Team in the New Virtual Reality While Giving Back

Join Mike’s Private Facebook Group for Independent Agency Owners:

Unstoppable Agents & Brokers Society (Request to join)

https://www.facebook.com/groups/326681817397571/

Simple, PROVEN 3-Step Blueprint To Grow Your Business

Imagine if you had a simple, PROVEN 3 Step Blueprint to grow your business, create financial security and give you all the FREEDOM you wanted – Guaranteed? Well you can!

Check out the video below, where Mike Stromsoe shares his secret Blueprint To Your Million Dollar Agency.  In this video you will discover:

  1. Secret Formula To Attract Top-Notch Team Members That Will EARN More Clients and Make You More MONEY!
  2. Specific, Time-tested Processes To Will Have You Producing Maximum Results, Even While You Are On Vacation!
  3. Secrets for Instant Retention Boosters To Unleash 100% Of Your Agency’s Profit Potential!

If you are ready to take your agency business to the next level, join us and hundreds of other high-achieving agents, just like you, at Mike Stromsoe’s upcoming 2019 BeUnstoppable Bootcamp – October 21-23, 2019 in beautiful San Diego, CA!

Act Now and SAVE… Fast Action Discount Only $297 with Free VIP Upgrade – Don’t wait… ONLY 7 VIP Tickets Remain, visit beunstoppablebootcamp.mikestromsoe.com/ Today!

Blueprint To Your Million Dollar Agency

Imagine if you had a simple, PROVEN 3 Step Blueprint to grow your business, create financial security and give you all the FREEDOM you wanted – Guaranteed? Well you can!

In this training you will discover:

  1. Secret Formula To Attract Top-Notch Team Members That Will EARN More Clients and Make You More MONEY!
  2. Specific, Time-tested Processes To Will Have You Producing Maximum Results, Even While You Are On Vacation!
  3. Secrets for Instant Retention Boosters To Unleash 100% Of Your Agency’s Profit Potential!

Below, please find some helpful resources and tools:

Don’t miss out on the Fast Action Discount to the BeUnstoppable 2018 Bootcamp November 8-10, 2018 in beautiful San Diego, CA.  Act Now and Save, Plus get a Free VIP Upgrade – visit www.BeUnstoppableBootcamp.com or Call 800-770-9984 Today!

Here’s a sneak peek of one of the amazing guest speakers that will be joining us:

*Offer Expires Friday, May 18, 2018 at 5:01pm PST*

Implement, execute and take action!

Mike Stromsoe

 

There Is More To Choosing An Employee Than Meets The Eye

Still trusting your gut when hiring?

Have you ever hired someone who turned out to be a poor fit for the job?  If so, you know there is more to choosing an employee than meets the eye. Resumes can’t always be trusted to tell the whole story, and a good interview doesn’t indicate if the candidate can really do the job.

Last weeks Unstoppable Success Interview with the behavioral analyst, consultant and speaker, Laura A Bruno was a game changer.  Laura revealed insider secrets on how implementing assessments in your hiring system can save you tons of time and money, helping you hire the right person the first time!

If you weren’t able to attend or just want to revisit this jam-packed interview again, the Replay is now LIVE for your review:

Unstoppable Success Interview – Laura A. Bruno (Watch Replay)

Laura also referenced a video on Empathy vs. Sympathy, here’s the link to view this video – https://www.youtube.com/watch?v=1Evwgu369Jw

But wait, there’s MORE..  Laura was kind enough to extend an extremely generous offer to all of our awesome community of unstoppable agents!  If you would like to take advantage of this opportunity, please find Laura’s contact information below (make sure you let her know you are a part of our Unstoppable Agents Community):

Laura A Bruno
310-961-6136
[email protected]
www.lauraabruno.com

 

In addition, we had a lot of emails regarding the upcoming bootcamps, here are all of the details to grab your seat today:

 – Million Dollar Sales Producer Bootcamp – May 18-19, 2017 in San Diego, CA

www.MillionDollarSalesProducer.com

Reserve your hotel room – Book your group rate for Unstoppable Profit Producers

 – BeUnstoppable 2017 Bootcamp – November 2-4, 2017 in San Diego, CA

www.BeUnstoppableBootcamp.com

Reserve your hotel room – https://aws.passkey.com/go/UnstoppableProfitProducers2017

 

If you have any question, please contact our awesome team at 800-770-9984.  We are always happy to help!

Implement, execute and take action!

 

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
[email protected]

PS  More Good News… If you would like the opportunity to meet Laura A. Bruno LIVE, join us at the BeUnstoppable 2017 Bootcamp November 2-4, 2017 in beautiful San Diego, CA!  You have NOTHING to lose and everything to gain – we GUARANTEE IT!

Call 800-770-9984, email [email protected], or visit www.BeUnstoppableBootcamp.com and Reserve Your Seat Today!

Here’s What Other Agents, Just Like You, Had To Say About Mike Stromsoe and The BeUnstoppable Bootcamp:

 

Your Team Is the Most Important Asset of Your Business

There is nothing more critically important to your business than the team you share the workspace with every single day!

Your team is your greatest expense. It’s also your greatest opportunity for return on investment (ROI). No one makes more of a difference, or detriment, than your people. That’s why you must, while giving them their space, keep tabs on them to make sure they’re actually doing their jobs and helping your company be the best that it can possibly be.

Hiring a Potential Candidate

Use a hiring system that evaluates the prospect before you have to get involved. Only after the employee candidates qualify for the interview based on their actions should you invest any time at all. You should require a minimum of two interviews before you decide on any potential employee, plus some sort of aptitude test to see if they have an idea of what they’ll be doing should they be hired.

You should also introduce a “learning period” once they start. It’s usually 30-90 days, during which they will show if they are the one you’re looking for or not. You do not have to wait until the learning period is over; if they’re not a fit, they have to go! You’ll likely know if they’re the right fit in the first 30 days.

Evaluating Your Team

Each team member should complete their self-evaluation and follow the SKIM accountability. By having them complete their own self-evaluation, you are showing them that you entrust them with this big responsibility. SKIM accountability includes:

  • Skills
  • Knowledge
  • Integrity
  • Making it Happen

Your team should be exactly that: your team. It’s time to figure out how you can start earning more, working less, and enjoying life! Contact Mike Stromsoe’s Unstoppable Profit Producer Program to do just that!

Hiring a Wolrd Class Team and How a Bad Hire Can Cost Your Business

Hiring a great team is the goal of every business owner. You want to work with the best, which means you need to take your time to find the right workers for your team.

Cost of a Bad Hire

Before you can start the hiring process, you should look at the cost of a bad hire. Beyond the cost of paying that individual, your business will face a loss in overall productivity, reduced morale among other employees and a loss in sales.

Tips to Find Good Employees

Instead of hiring a bad employee, focus on finding a competent, compatible and committed employee. Take your time to narrow down the options from resumes. Search for a good fit with your company and pay attention to the education of the individual. During the interview, bring in a few current employees to ask questions and provide insights. Those employees can help you determine if the individual is compatible with the other members of the team.

Hiring the best team of employees requires time and effort. You will need to evaluate each individual carefully to get the best employees. To learn more about hiring employees, contact Mike Stromsoe’s Unstoppable Profit Producer Program.

Freedom ROCKS and How to Get More of it!

One of the most frequent questions I get from other agents and entrepreneurs is how do you get so much freedom and don’t you worry about leaving the office for extended periods of time, whenever you want?  I used to, but not anymore.  You see, the agency that supports the life of my dreams has been carefully built and, consequently, I’ve taught the people that have earned the right to be part of our team to also create their individual opportunities daily to support the life of their dreams too.

I’m talking about the slowly hired team members that work in the Living Agency Laboratory. Yes marketing, operations and the rest is of paramount importance, but having the right team members strategically positioned in each facet of your money machine is the NUMBER ONE priority. One of the keys to maintaining our team is something that we just completed, which I affectionately call “Team Member Vision and Check-Up Day”.  For me, these days are some of the most important days of the year and before the day comes I plan, plan, plan and visualize in my mind exactly how it’s going to go.  This is what it looks like:  Every team member gets approximately one hour in my office, behind my closed door, to have a conversation with me and me only about their current situation, their future situation, and how they can contribute to our business going forward.

Additionally, we allow them some time to talk about personal things, if need be.  Before I go into this day, I always prepare a one-page script of very pointed questions, designed to elicit information, thoughts, visualizations and other matters of importance that need to be discussed.  Through these conversations, we are able to help the team members solidify their current goals, personally and professionally, start planning for their next set of goals for the coming year, and overall discuss how they can be a better team member, contributor to our agency and to the goals of our agency heading into the future.  Every time these meetings happen, it gets better and better.  This not only gives the team members a lift and gives them clarity in what they’re doing, it also helps me be a better leader and helps all of us collectively plan for the future and to set goals for the coming year.

After going through the process this year, I’ve now decided that I’m going to perform this twice a year at a minimum.  The nuggets have become so valuable and have helped create great clearness in where we’re going into the future.  In addition to that, it positions me as a team leader and agency owner to make changes in our personnel and the way we do things, our scripting, our operations, and much, much more.  By designing these conversations with specific questions, we are able to help the team members see exactly where they’re at.  If there are things that need to be fixed, it’s the perfect opportunity.  In the sessions that just ended, I planned one of the chairs in our agency, a very key chair, for many years to come(as long as she holds up her end of the bargain).  That lifts a potential burden off of my mind, allows me complete focus on the things that I need to continue to do so that our agency continues to churn money week after week, month after month, year after year.

Thought it would be helpful to list a few of the key scripted, pinpointing questions that I asked my team t behind closed doors:

1.            What thoughts do you have about your progress and our progress in 2012 so far?

2.            Why do you show up daily?

3.            Are team meetings of value to you? Why or why not? What can be done, in your opinion, to improve them?

4.            What are your expectations of this business to support your growth and advancement in the insurance agency business in the future?

5.            Discuss your expectations for yourself for 2013

Note: the most important part of facilitating these conversations is to STOP TALKING after you ask the questions. The answers and information you are looking for will come if you just listen for it.

Make a Difference, Be Unstoppable, Leave NO Regrets

Mike Stromsoe