Use This Guide To Connect With Your Clients
In our fast-paced world, many people do not regularly connect with the businesses that serve them. This is fine, until it comes time for them to renew their service or purchase a new product. If business owners have not implemented ways for your team to build customer relationships, they could lose that client. To help your business improve communication with customers to see more success, implement these tips.
- Be Proactive, Not Reactive: If you only ever talk with your customers when they have a question or a complaint, you are missing out on fostering conversations that help them build trust and loyalty to your brand. Encourage your team to stay in regular communication with your customers, offering guidance and help.
- Stay Current: Utilize the means of communication that your clients actually use. Studies show that the average text message is opened within seven minutes of receipt, so consider utilizing SMS to reach your customers. Just ensure that you choose an option that will be free to the end user.
- Get Creative: Do not just send out run-of-the-mill, copy and paste industry templates to your clients. Think about what you would want from your communication with the businesses that serve you. Send interesting, engaging communications that brand your company as friendly and forward thinking.
- Know Your Clients: When you send digital communications, you have the ability to track which are being best received. Utilize the resources available to you to ensure that your outreach is actually making an impact on your client base.
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