Sending a simple “thank you” can go a long way in creating a strong connection with your clients.
It’s incredible how far a “thank you” can take you when it comes to your clients. Customers spend more, and vendors are more likely to pay on time if they receive a regular thank you. But when it comes to showing your appreciation towards your clients for their business, it can be tough to find a balance between staying professional and creating a personal connection. Simply saying “thank you,” doesn’t feel like it’s enough, especially for those clients with whom you hold in high regard. Here are a few tips on how you can thank your clients in a unique fashion and hold professional integrity while creating a personal connection.
Send a Personalized Gift
Everyone loves getting gifts, and that includes your customers. If you want your “thank you” to be unique, make sure to think outside the box. Here are a few ideas you can use to spark some inspiration:
Gift basket with favorite treats (e.g. brownies, fruit, et cetera)
Bottle of their favorite wine or spirit
Write a Handwritten Note
There may be no better way to let your clients know how personal your “thank you” is other than writing a handwritten letter. It signals to them that you took time out of our day to foster this relationship. When crafting your letter, stay focused and be specific. Find a way to say how their business has influenced you and your business, and include details of the relationship you both have fostered. This personalized letter will make your message more meaningful and will increase their motivation to work with you again.
Contact Mike Stromsoe’s Unstoppable Profit Producer for more tips on how you can strengthen your relationship with your best clients. Call 800-770-9984 today!
If you’ve ever been on the phone with a cable company, you know how much a lack of customer service can make you want to rip your hair right of out your head. You don’t like being treated like garbage; your customers won’t want anything different. Changing your customer service objectives can go a long way for your business. Use these 3 tips to improve your customer service and, in turn, your business!
Create Customer Service Plan
Your customer’s feedback should be the backbone of your customer service plan. Once you know the customers’’ expectations of your business, you can begin to build on top of that. Make sure that your policy extends to all customers, not just your top ones.
Ask, Listen, Follow Up
Repeat these three things. When a customer is communicating with you, be sure to listen to exactly what they want. Provide solutions to their requests and inquiries, and don’t forget to be polite and respectful.
Whether you provide an online presence or not, you’re going to build a reputation for yourself regardless. Providing an alleyway for your customers to express their opinions you can better manage them by responding to both the good and the bad. For those negative reviews, be sure to try and address and fix the problem, so you can avoid making the same mistake in the future.
Your customers will define whether your business has the success that you were planning on it having. Customer service is crucial for your business to do well. It is time to figure out how you can start earning more, working less, and enjoying life! Contact Mike Stromsoe’s Unstoppable Profit Producer Program to do just that!
Ten questions for successful sales for your entrepreneurial enterprise.
At a start-up business, founding entrepreneurs often function as the company’s salesperson even if they’re not a natural-born seller. The good news is that once these activities are defined, they can be monitored, measured, and improved to increase performance.
To get your business on the way to success, break down the sales process into three components and answer all the questions in each!
How are you generating leads?
Where are you getting customers?
What percentage of leads are converted into prospects?
Are you asking for referrals?
When you audit your sales path, you will learn where most of your customers come from and can then reposition your investments to fit the appropriate channels. Additionally, you may be missing out on sales opportunities by not asking customers and partners for a referral.
Do you have a process for organizing leads?
How fast are you following up on leads?
How do you handle the follow-up process?
Try to set aside a specific time each day or week to follow up on leads. A detailed plan is the best way to move forward with organization.
Do you categorize prospects?
How do you determine if the prospect is qualified?
What percentage of qualified prospects convert to clients?
If you waste time on a prospect who has no intention of purchasing, that is time missed on a prospect who does want to purchase. Knowing where to focus your prospect communication is a learned sales skill.
The more consistent and streamlined the sales process, the greater the potential for overall company success. Contact Mike Stromsoe’s Unstoppable Profit Producer Program make your business thrive, work less, and enjoy life! Attend “Leave No Regrets” boot camp in San Diego, CA for a complete package of business tips and tricks.