3 Tips for Managing Customer Service

If you’ve ever been on the phone with a cable company, you know how much a lack of customer service can make you want to rip your hair right of out your head. You don’t like being treated like garbage; your customers won’t want anything different. Changing your customer service objectives can go a long…

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How to Target the Right Audience

Targeting the right audience can be the final step for your breakthrough. You wouldn’t open an adult diaper business and expect young adults to line-up to purchase your product, would you? Knowing who your customers are, what their needs are, and why they should buy your product is one of the most important aspects you…

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Engaging Your Employees

How To Really Connect With Your Team As the leader of the business, it can be tempting to keep a “healthy” distance between yourself and your employees. Rest assured, though, that your team knows who signs their paychecks and will not get any more comfortable with you than you let them. To have the healthiest,…

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Singles, Not Home Runs

With baseball season in full swing, this is the perfect time for us to discuss “singles, not home runs. I love, absolutely adore, helping people FULLY understand this concept.  After all, isn’t the final score really all that matters? Let’s tap our cleats with the end with the fat part of  the bat, step out…

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Good News

Hundreds of people that are cared about deeply, respected and are considered lifelong friends have encouraged me many times over to provide this information to as many people as possible. Take a look at the good news below. I hope you can make it. It is going to be the beginning of something GREAT! Good…

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Unlimited Abundance

Walt Disney was a man of extraordinary vision and foresight. He knew what it would take to be successful in his chosen area of business, and he developed a formula that expressed his philosophy, and could be used in any type of business to ensure its success. He called it, his “Law of Unlimited Abundance.” Walt…

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Who is YOUR “Ideal” Client, Any Clue?

You work your tail off to create marketing in your agency that is effective and profitable…..Are you focusing on one particular type of client(niche) or are you spreading your marketing out to the masses – doing everything that every other agent is doing – hoping to catch anyone that comes along? What if I told…

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Top 10 Reasons to Stay in Touch – Are You?

Recently spent almost 3 hours with two of the brighter minds in the insurance industry and I am blown away how far behind some agencies are in today’s marketplace. Don’t risk being one of the casualties. This business is NOT rocket science. Little known secret – a close friend of mine is a rocket scientist.…

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The URGENCY of Nurturing Your Herd

You never get a second chance to make a great first impression. This saying applies to so many situations – dating, interviews, writing, reading and the list goes on. First impressions set the tone and are often impossible to reverse. This is true in almost every aspect of life, and it is especially true in…

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Your Marketplace Needs ALL of Your Options ALL of the Time

The more you tell, the more you sell. To reach every nook and cranny of your marketplace with important, meaningful messages, you must use EVERY tool in your arsenal to make sure that your message is received and comprehended by your marketplace… The next bullet that I’m going to share with you is a form…

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