Top tricks to improve your customer’s loyalty to your business.
Every business depends on happy customers. As an insurance agency, your livelihood depends on satisfied clients that renew their policies time and time again. In today’s society, insurance clients don’t just want a quick policy and a cheap premium. They want high-quality service and the chance to feel appreciated. If you’re looking for quick and easy ways to let your customers know you’re appreciative of their loyalty, take a look at these tricks!
Throw in a freebie. A complimentary gift puts a smile on just about everyone’s face! Whether you gift your client a notepad or a pen, know that these small gifts can go a long way. These are little touches that are often forgotten about in today’s fast-paced word, but such a simple way to thank your clients.
Offer free Wi-Fi. While your clients wait to be seen to review or begin their policies, offer them free Wi-Fi in the office. We’re all glued to our phones, and this simple gesture is a great way to show that you’re up to date with the latest technology needs of consumers.
Send updates. Insurance clients often feel like they take out an insurance policy only to be forgotten about. To prevent your consumers from feeling this way, send out monthly emails and/or text updates to keep them in the loop. This can be as simple as the latest office news, reminding them about their next policy review, and useful tips to protect their assets. Communication is a free and easy way to say you care about the consumer’s needs.
It’s time for insurance agents to become professionals that clients won’t want to leave. Talk to the professional consultants about how to get your agency to where you want it to be. Contact Mike Stromsoe’s Unstoppable Profit Producer Program. We can offer guidance, helping you perfect your professional posture. We also offer a premier wealth creation program that helps you to work less, earn more, and enjoy life.